Returns policy

90 DAYS FREE RETURNS & EXCHANGES

Simple, easy, and hassle-free - just how returns should be! 

We want you to love your hair accessories. That’s why Carlotta London offers a 90-day return policy, giving you plenty of time to decide if your new piece is the perfect match.

If you’re not completely satisfied with your accessory, you can return it for free within 90 days of receiving it for a full refund or exchange - no fuss, no stress.

To return your piece simply make sure your item is:
✔ Unworn
✔ Free from signs of wear or damage
✔ In its original condition and packaging

How free & easy returns work:
1. Email hello.carlotta.london@gmail.com with your order number.
2. Receive your prepaid return label.
3. Pack your item in its original packaging, attach the return label, and ship it back to us.

Once your return arrives, you’ll get a refund confirmation email, and your refund will be processed to your original payment method.