




LET THEM SPEAK FOR US
4.9/5★★★★★ Read reviews
Let customers speak for us
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FREE UK SHIPPING OVER £40
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90 DAY FREE RETURNS
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ONE YEAR WARRANTY
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SECURE CHECKOUT
WHAT MAKES CARLOTTA DIFFERENT FROM TYPICAL HAIR ACCESSORIES?
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FAQ
How do I know if it will work on my hair?
You can check the "BEST SUITED FOR" section on the product page to see whether that specific piece is recommended for your hair type.
If you're still unsure, do not hesitate to reach out via live chat – you can even send a picture of your hair and I'll personally recommend the best options.
In any case, if upon arrival you weren't fully satisfied, you have 90 days to return it.
Could you help me decide which piece is best for me?
Absolutely! I’d be delighted to.
Please reach out via live chat, email or Instagram DM – whichever option feels easier for you.
Will sold out items be back in stock?
To ensure there's always something new and exciting coming, sold-out items aren't usually restocked; however, I may bring back the same model in new colours or patterns.
If there’s a sold-out model you’d love to see return, please reach out via live chat, email or Instagram DM – I’ll do my best to bring it back.
(And make sure you’re subscribed to our emails so you don’t miss out on new launches and restocks!)
Where do you ship from?
All orders are packed and shipped using Royal Mail from London (UK).
Do you ship to my country?
Yes! If you aren’t able to find your country in the list of shipping countries, please reach out and I will include it.
For shipping times and prices, please check: https://www.carlottalondon.com/policies/shipping-policy
Will I need to pay customs upon arrival?
At the moment, all orders are shipped from London (UK), and depending on your country’s regulations, your parcel may be subject to local tax, customs duties, or a small handling fee once it arrives.
Due to the latest regulations, all US orders now require taxes and tariffs to be pre-paid – this will be calculated automatically at checkout, so there won’t be any surprise fees when your parcel arrives.
For shipping times and prices, please check: https://www.carlottalondon.com/policies/shipping-policy
What’s your return policy?
Your happiness is my priority, and I want you to love both the products and the experience of shopping at Carlotta.
If for any reason your purchase isn’t right for you, you have 90 days to return it.
For details please check: https://www.carlottalondon.com/policies/refund-policy